|Newwood Solutions Ltd
European Distributors for Adex Electronics (USA) - Specialist Bus Extenders
Here are a few examples of questions you as a customer might wish to ask us about the range of Adex risers and extenders and how to buy them:
Q) Why do you
charge such high shipping costs?
1) THE ORDER FORM
Q) Why do you charge such high shipping costs?
A) Shipping costs given on our order form are a guide only. In general, we can negotiate a specific shipping cost for each order. Clearly, orders for one or two pieces are not going to cost as much to ship as orders for 100 pieces or more. The shipping charges cover us getting the parts in from California, which we always do by FedEx, and then shipping to you, the customer. It depends how many orders we can bundle together into one order on Adex, what the cost per order is likely to be; the more orders share this cost, the more we can reduce this part of the cost. Shipping from us to the customer can then be assessed as follows:
For UK customers, we use Royal Mail Special Delivery for small parcels (up to 25 pieces, for example) and other Courier service for larger consignments.
For European customers, we tend to use FedEx, unless the customer requests the slower and less secure postal service.
Q) Why do you need my VAT/TVA/MwsT number?
A) For UK customers, we do not need the VAT number. For Overseas customers, particularly within the EC, we need the VAT/TVA number of a company to avoid having to add this tax to our invoice. The VAT/TVA number is normally two letters denoting the country and then ten digits. To be more specific, if we do not add this tax to our invoice, then we must send an invoice to the company address for the VAT/TVA number showing this number.
Q) Can I just ring you up and give you all the details over the ‘phone?
A) Yes, of course you can – especially if you don’t have access to a fax machine!
Q) Why don’t you keep all these things in stock, then you would not have to order them in from the States?
A) Have you seen the full list? There are millions of them! It would be impossible for us to carry sufficient stock to satisfy all the requirements we get. We do carry a small stock of some of the more popular items, so occasionally you can get lucky.
Q) Do you offer evaluation samples?
A) Yes, all you have to do is cover most of the shipping costs. If you want a couple of samples of low-cost items that we sell a lot of, we can get them in or send them from stock and you can evaluate them for 30 days. If you don’t want to keep them, you just pay to ship them back to us, as long as they are still in perfect condition. If you want to evaluate higher cost (more than 50 pounds) or less popular items, then we are unlikely to want to keep them in our stock so they would need to go back to Adex in California. In this case, we would ask you to ship them back direct to Adex, at your expense, of course. Each evaluation request is judged individually; we may ask you to cover part of the cost of shipping to you, especially if you are overseas.
Q) How long does it take to deliver these things?
A) There are two parts to this – the manufacturing time and the delivery time:
Manufacturing time: Adex normally expect to ship within two days of order, except for large (more than 25 pieces) orders or requests for the more complex or time-consuming assemblies. Examples of these longer delivery items would be PCIRX4-FLEX and PAPTX-AGP. Delivery times for these parts could be as long as 2 weeks for a large batch of, say, 50 pieces.
Once the parts have
been made, they take two days to get to us in the UK.
Q) If I don’t have a credit card, what are the payment options?
A) In the UK, you can post us a cheque, or arrange payment through your bank before shipping. Or you can open a credit account with us and pay on 30 days as usual. For overseas customers, the normal solution is payment against a pro-forma invoice through International Credit Transfer. For this, you will need our banking details, which are available from: firstname.lastname@example.org
Q) Do you offer quantity discounts?
A) Yes, the price list shows the UK price for the vast majority of Adex’s range in 1+ and 5+ quantities. Quantity discounts start at 25+ and are quoted at the time of enquiry, due to fluctuating exchange rates.
Q) How do I know what is the right part number for the riser I want?
A) A very important question, this one. There is a very good FAQ section on the Adex pages which addresses most issues here, but here are some more tips:
For a single right-angle riser card (that is one for plugging just one card into), we need to know the height, which is the first digit after the generic part number, then the direction, and then the signalling voltage.
The height is referred to as the ‘Connector centre height’ and this is measured from the bottom of the socket on the motherboard where the riser plugs in to the centre-line of the right-angle connector.
The direction is specified as ‘A’ or ‘B’. ‘B’ turns to the right if you look at the back of the system unit (the side where the I/O connectors are). ‘A’ turns to the left, towards the processor on most motherboards. 32-bit PCI risers are the same connector centre height whether you choose ‘A’ or ‘B’, 64-bit PCI and AGP risers have different connector positions for left and right-facing.
The VIO or signalling voltage is governed by the actual connector on the motherboard and the plug part of the card you are trying to connect. For PCI, there are two sizes, 32-bit and 64-bit. 32-bit PCI sockets are nearly always 5-volt signalling. 64-bit sockets are nearly always 3.3 volts. On a 32-bit PCI socket, there is a key a short distance from one end, normally the end nearest the centre of the motherboard. This is the 5-volt key. On a 64-bit PCI connector, there is another section of connector towards the centre of the motherboard and the VIO key is near the edge of the motherboard, this is the 3.3-volt key.
AGP connectors have a similar key either closer to the edge of the motherboard or towards the centre. If it is nearer the edge of the motherboard, then the connector is 3.3 volt signalling (Vddq); nearer the centre of the mainboard means it is 1.5 volts. 3.3 volts was the standard for older AGP 1x or 2x mode systems. 1.5 volts is the new standard for much faster 4x or 8x AGP modes. Notice that the generic part number for AGP risers is either AGPTX or AGPRX. The AGPRX types are guaranteed to work at 8x AGP mode.
You should buy a riser with the correct key cut for the motherboard and for the card you are trying to plug in. The only exception here is the so-called ‘Universal’ configuration for AGP, which should only be used as a last resort because of the lack of registration of the connector without any keys to position it accurately.
PCITX4-1-B-5 32-bit PCI riser, connector centre
height 1.03 inches, right turn, 5-volt.
Many of the same rules apply, except that you now have to specify whether you want 32 or 64-bit PCI connectors; the VIO for each PCI connector, and the AGP configuration. We also need to know the lengths of the flexible PCI cables, which reach over to the relevant PCI slots. These are called ‘wide’ and ‘narrow’ although the PAPTX-PCI only has one cable.
This is a combined PCI/AGP riser, which sits in the AGP socket. It has two 32-bit PCI connectors (the ‘4’s in the part number), which are both 5-volt VIO (the ‘5’s in the part number) and 1.5-volt AGP for both the motherboard plug and the right-angle socket (the ‘1’s in the part number). It has a 1-inch long wide cable and a 3-inch long narrow cable.